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Sentiment AnalysisKnow how every conversation is really going.

Codexa reads the tone of every call, email and message the agents and your team handle, so you can see which conversations are warming up, which are cooling off and which need a person now.

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Tone, read across every conversation.

Select a view. Figures shown are sample data for illustration.

TrendSample data
Positive58%+4 pts
Neutral30%-1 pt
Negative12%-3 pts
Sentiment by dayThis week
PositiveNeutralNegative
By ownerPositive share
Alex Kim64%
Codexa agents59%
Sara Reeves57%
Two views, one record

Reps read their conversations. Managers read the room.

Reps see the tone of their own conversations and what to do next. Managers see tone across the whole team, and which conversations need a person.

A rep sees only their own conversations
  • The tone of each of their conversations
  • The moment it changed and a suggested next step
  • Other reps' conversations
  • Team-wide alerts and rules
My conversationsSample data
Sara ReevesAccount executive · 18 open conversationsOnly yours
Positive11+2 today
Cooling off2Act today
Needs you1Flagged
My conversationsBy attention
Alex CarterSame recordBrightwave · cooling off after the proposalCall
Dan OkoyeVeritas SaaS · worried about a past vendorReply
Priya ShahNorthwind · positive after pricing answerBook
Operational control

Built to act on, not just to read.

Alerts when tone drops

The owner hears about a cooling conversation while there is still time to turn it around.

Requests to stop are respected

When someone asks to stop, outreach pauses across channels and the request is recorded.

A review queue for people

Conversations that need judgment land in one queue, so a person picks them up instead of an agent.

FAQ

Sentiment analysis questions, answered.

Calls, emails, LinkedIn messages, SMS and WhatsApp, whether an agent or a person on your team had the conversation. Each one gets a tone and the reason behind it.

  • Calls and emails
  • LinkedIn, SMS and WhatsApp
  • Agent and human conversations

Codexa looks at what was said and how the conversation moved, then marks it positive, neutral or negative. It also marks the moment the tone changed, so you can read what happened just before it.

  • Positive, neutral or negative
  • Based on what was said
  • Moment of change marked

Outreach pauses on every channel, the request is logged on the record and the owner is told. No agent contacts that person again unless your team decides to.

  • Outreach paused everywhere
  • Logged on the record
  • Owner told

Reps see the tone of their own conversations. Managers see every conversation across the team, along with the alert rules and what they triggered.

  • Reps see their own
  • Managers see everyone
  • Alert rules visible

On each conversation, in the Manager Dashboard and on the CRM record, so reps and managers work from the same view of how a lead is feeling.

  • On each conversation
  • In the Manager Dashboard
  • On the CRM record
Where it fits

The tone layer across every conversation.

Sentiment Analysis reads every conversation the agents and your team have, and feeds what it finds into the Manager Dashboard and the next step.

1Pillar

Discover & Prioritize

Agents find and rank the accounts worth your time.

2Pillar

Engage & Qualify

Agents start conversations and qualify interest.

3You are here

Report & Secure

Managers see performance, data stays in your systems.

What it reads:CallsEmails and messagesSentimentManager dashboard
Ready when you are

Put the Autonomous GTM Platform to work.

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